FAQ

We appreciate our customers, and we’re happy to provide answers to any of your questions–even some you may not have thought to ask. If we don’t have the answer you’re looking for, simply contact us! Please fill out this form to reach us, and we’ll get back to you during our regular business hours.

1) If you’re visiting our website from a desktop computer, begin the checkout process by accessing your cart. The discount code window will appear to the right and below your list of products. Simply enter your discount or promo code and then click, “Apply.”

2) If you’re visiting our website from a mobile device, begin the checkout process by accessing your cart. To display the discount code window, you’ll need to click, “Show order summary” toward the top of the page. From there, an area will open showing the discount code window. Simply enter your discount or promo code and then click, “Apply.”

 

KNOBS
The most basic of cabinet hardware, knobs are simple and usually attached by a single screw. Types of knobs include:
   
T-shaped knobs: a bigger knob that is easier to grasp, very popular for aging in place remodels.
   
Square knobs: same measurement on all four sides, sometimes referred to as table-top knobs.
 
Oblong knobs: rectangular shaped knobs, longer than a T-shape.
 
Round knobs: spherical circular shape, includes the popular “mushroom” shape, typically 1 3/8 to 2 ½ inches in diameter.
 
PULLS
 A pull is defined by having multiple screw holes and is often determined by the center to center (CTC) measurement. 
 
Bar pulls: one of the most popular types of handles; it is used most often in kitchens. The bar pull is straight rod that overhangs the feet. It may be constructed in 1 or 3 pieces.
Wire pulls: one of the best value pulls constructed of wire stock bent into a C shape.
Cup pulls: often referred to as 'half-moon pulls' because of their semi-circular shape, the cup pull can only be opened from the downward facing open end. Cup pulls CTC measurement can be up to 50% shorter than the overall length of the pull as the overhang can extend the pull design extensively. 
Appliance pulls: At least 12 inches or longer these highly specialized, meticulously crafted pulls are designed to overcome the tight vacuum seals and heavy steel of refrigerator wood panel doors.  Quality characteristics of smaller batch appliance pull production include: more material, longer production time, and larger screw threads. Secure fit, smooth feel and uniform finish are the stalwarts of good appliance pull design.
 
Bail pulls: a specialty pull, usually in 2 pieces, a back plate and a bail —a free swinging handle that hangs down and rest against the back plate.  Typically a classic or revival style, bail pulls rest against the drawer front and must be raised to pull open.
 
CTC stands for Center to Center. This is the distance from the center of one screw hole to the other.  CTC is the measurement most commonly used in deco pulls and it is the measurement listed on our web site in the product title. CTC is what you must measure when remodeling or replacing pulls once holes have previously been drilled.
 
Screw size: Standard deco will usually have a screw thread of 8/32 or M4. This refers to the distance between the threads. Appliance pulls will have an M6 or 10/24 screw thread that provides more strength and secure hold. 
 

Step 1. Measure the distance between the screw holes or note the CTC measurement if listed. All Häfele Home deco has the CTC measurement listed in the product title.

Step 2. Next, measure the same distance from 4 points on the drawer front. If the CTC is 3 inches, measure 3 inches from the end of Top Left, Top Right, Bottom Left and Bottom Right corners of the drawer front. See below.

 

Step 3. Take any straight edge and draw a line from the marked point to the opposite corner. Repeat using the opposite corner. Mark the center of the X. This is where you will drill your hole. Repeat using the remaining marked points. 

 

 

Your pulls will be aligned and centered. If you have very many drawers, you can create a template out of scrap wood or cardboard using this method for speed and easiness.

If you are replacing an old pull, you may be stuck with the holes that are already in place. But you can fix some old boo-boos with big backplates or select a pull with a bigger “foot” to hide an off-center hole or pick pulls with double holes to switch from a 3 inch to a 3 ¾ inch pull.

To protect and maintain a lustrous finish, please follow these guidelines:

  • Clean with water and a soft, non-abrasive cloth
  • Avoid the use of harsh cleaners or waxes as these types of products may damage the protective finish
  • Dry thoroughly to avoid streaking

Note: Some hardware is uncoated; it has a “living finish” that has a naturally evolving patina which deepens over time adding to its beauty. Indoor use only, unless stated otherwise.